Refund and Cancellation Policy – Chama El Transportation
At Chama El Transportation (“we”, “us”, or “our”), we strive to provide reliable and high-quality transportation services. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds may be granted.
By booking our services, you agree to the terms described below.
Cancellations by Customers
- Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
- Cancellations made less than 24 hours before pickup may be subject to a partial refund or no refund, depending on the circumstances.
- Cancellations made at the last minute or no-shows are non-refundable.
Modifications to Bookings
- You may request changes to your booking (date, time, or location) at least 24 hours in advance, subject to availability.
- Additional charges may apply depending on the changes requested.
Delays and Waiting Time
- A reasonable waiting time is included (e.g., airport pickups).
- Additional waiting time may result in extra charges.
Cancellations by Chama El Transportation
In rare cases where we must cancel a booking due to unforeseen circumstances (vehicle issues, weather conditions, etc.):
- You will be offered a full refund, or
- The option to reschedule your trip at no additional cost
Refund Processing
- Approved refunds will be processed using the original payment method.
- Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- No-show by the customer
- Incorrect booking details provided by the customer
- Refusal of service at pickup (without valid reason)
Contact Us
If you have any questions regarding cancellations or refunds, please contact us:
Chama El Transportation
Email: info@chamaeltransportation.com
Phone: (704) 999-1519
Website: chamaeltransportation.com
